If you design it…users will find errors

Mark Hurst has a site called This Is Broken where he takes user submissions of poorly designed products and posts them for the world to see. One of my favorite areas on the site is the signs section where you can find examples of confusing or poorly written signage from around the world. There are a lot worse ways to kill time than looking at this website, if you’re a designer or interested in usability it may even be insightful. Interestingly, the site makes almost no mention of Don Norman and his ideas about affordances though this is much of what he’s talking about.

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